Privacy Policy

Website Operator

This website is owned and operated by Design Go Ltd (registered number:1477762) whose registered office is at Unit 1, Mill Hill Industrial Estate, Flower Lane, London NW7 2HU, hereafter referred to as “Design Go”.

Online Privacy Statement

The purpose of this Online Privacy Statement is to inform you about the types of information we collate online about you when visiting Design Go ("our Site"). This includes the choices you have regarding our use of this information and your ability to make changes. This statement clearly will show what information is collected and under what terms we are permitted by you to share that information to third parties. This Statement also contains more information about how we use cookies and other technology to collect this data. This Online Privacy Statement may change from time to time, so please check back periodically.

What Information We Collect

The information we collect on our Site generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information

This refers to information that lets us confirm your identity. The Personally Identifiable Information we collect when you use our Site may include but is not limited to your name, mailing address, phone number and e-mail address. We request Personally Identifiable Information when you order a product or service, participate in certain promotional activities, fill out surveys, and correspond with us. We also collect Personally Identifiable Information when you ask that we send products or information directly to other people; in these cases, we will collect the information you submit about the recipient. It will be clear when you are on a part of our Site that requires personal information, because we will ask you for it and you will have a choice about how we use that information.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our Site may include;

The Uniform Resource Locator ("URL")(1) of the Web site that you came from before visiting our Site, which pages you visit on our Site, which URL you next go to, which browser you used to come to our Site, your Internet Protocol Address ("IP").
Any search terms entered on our Site.

Why We Collect Your Information

Our primary goals in collecting information are to provide customers with superior service and to provide all visitors a smooth, efficient, and personalised experience while using our Site.

For example: If you purchase products or request information on our Site, we use your Personally Identifiable Information to fill your order or provide the requested information.

We use Non-Personally Identifiable Information on an aggregated basis to analyze customer behaviour to help us understand how visitors use our Site and to measure interest in the various pages. This assists us to evaluate the content of our Site, to identify issues with navigate and measure ease of use allowing us to make informed decisions as to how best to improve the Site as a whole.

How We Use Your Information

We gather and use information in a number of ways, including the following:

Surfing: We collect certain Non-Personally Identifiable Information when you visit our Site or click on banner ads for Design Go products and services. We collect this information to help run our Site more efficiently, to gather broad demographic information, to monitor the level of activity on our Site, and to evaluate the effectiveness of our advertising.

Ordering: We collect Personally Identifiable Information when you purchase products and services. We collect this information to deliver your order, to obtain payment, and to communicate with you about the status of your order.

Account Registration: We collect Personally Identifiable Information should you wish to set up an account to not only track orders but store your purchase history for your reference. Such data also assists us in the event you subsequently make enquiries so that we personalize your customer service experience.

Technical Support: We may collect certain information when you request technical support for your purchased products. This information is necessary to identify the specific nature of the problem, how best to find an immediate solution, in addition to identifying any additional changes to product and services to avoid the necessity of making a technical query in the first place.

Online Surveys And Polling: We collect Personally Identifiable Information from customers who volunteer to complete surveys or participate in polls. We use this information to improve our products and services. The collection of is information may be undertaken by Design Go directly or provided by a contracted 3rd Party.

Promotional Activities: We collect Personally Identifiable Information from you when you enter a promotional program or activity. Metrics gathered from this information assists to administer and refine the program or activity, to send you promotional e-mails, gifts, notify winners, and make the winners' list publicly available.

Newsletters And Promotional E-mails: We collect Personally Identifiable Information to provide you with newsletters, promotional e-mails, and other information that has been specifically requested by you.

Contact Information: If you contact us, we may keep a record specific to you of all correspondence or comments, including Personally Identifiable Information. We use this information to help us provide better service in the event you contact us again.

Gifts: If you order a gift to be delivered to someone else, we will use the person's information that you provide to ship the product and confirm delivery.

Lists: We purchase Lists with people's Personally Identifiable Information.

Sharing Your Information

We do not sell, trade, or rent to others the Personally Identifiable Information we collect online. Unless we have your permission, we will share the Personally Identifiable Information you provide online only with other Design Go entities and/or businesses that provide services to Design Go and only for the purposes described above. Where Design Go engages third parties to perform services on our behalf, we will require them to observe the intent of this Privacy Statement.

From time to time, our website might offer you the opportunity to receive information from companies with products or services which we believe may be of interest to you. If you choose to receive such information, Design Go may assist these companies in their marketing activities by forwarding your messages to them.

From time to time, we may be required to provide Personally Identifiable Information in response to a court order, subpoena, or government or other regulatory authority investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain Personally Identifiable Information in the event we believe that such a release is reasonably necessary to enforce our Terms and Conditions or to protect the rights, property and safety of others and ourselves.

Any entities that Design Go acquires and/or any entity that acquires Design Go may result in a change of ownership of digital assets, including but not limited to data subject to this Privacy Policy. In the event of such an occurrence or if Design Go starts a new commercial entity within its group, you should expect that Design Go would share some or all of your Personally Identifiable Information to continue serving you and other users for the services provided by our website and the websites within the group.

Your Choices

Design Go will not use or share the Personally Identifiable Information collected on our Site in ways unrelated to the purpose for which you have provided the information, including those described above, without providing you a choice whether to permit any such unrelated uses. At the time you provide your information, we will offer you a choice as to whether you want to receive further communications about special offers, product information or other marketing messages. If you choose not to receive these communications, we will not use the information you provide for this purpose. If you change your mind about receiving further information from Design Go, let us know by sending an e-mail with your name, full mailing address, e-mail address, and relevant information and we will use reasonable endeavours to honour your request.

Accessing And Changing Your Information

Design Go seeks to ensure that your information and preferences are accurate and complete. If you wish to change your information, Login under your account and change it yourself or let us know by sending an e-mail with your name, full mailing address, e-mail address, and relevant information and we will use reasonable endeavours to honour your request.

Use Of Cookies On This Site

A "cookie" is a small data file transferred by a Web site to your computer's hard drive. We send cookies when you surf our Site, make purchases, respond to online surveys or polls, or request information. Accepting the cookies used on our Site does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer, tablet or smartphone with which you use to accesses our Site. The aggregate information collected permits us to analyze site traffic patterns. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use.

For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on pages where a user must be logged in. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site that will not be available to you and some Web pages may not display properly. You can find information on how you can manage the way in which your browsers control cookies directly from your browser supplier.

Use Of Third-Party Media And Research Companies

Design Go does not currently run third-party ads on our Site. Design Go may use third-party media and research companies to place ads for us on other parties' Web sites. When users view Web pages where Design Go ads appear, our online media and research companies may place cookies on the user's computer. These cookies identify the computer, tablet or smartphone when they are used to return to that site. In this way, our online media and research companies may compile information about ads viewed and the general content of the pages where such ads appear.

Over time, this information permits these companies to deliver relevant goods and services that will be of most interest to users based upon their activity and consequently minimizes the repetition of irrelevant content you see. The cookies placed by these devices do not access or collect any Personally Identifiable Information or enable individual users to be identified. The data is collected exclusively for use in Design Go marketing and research. Design Go does not have access to the cookies that may be placed by the online media and research companies. If you want to prevent these websites owned and operated by such companies from sending and reading cookies on your devices, you will need to instruct them accordingly.

We may use 3rd party companies to conduct email campaigns and surveys on our behalf. These companies will have access to Personally Identifiable Information.

Use of Web Beacons on this Site

Some pages on our Site contain electronic images known as Web beacons, or GIFs (animated or otherwise), placed by us or our third-party media and research companies. Web beacons, which use cookie technology, permit these companies to compile aggregated statistics for Design Go about how visitors use our Site and to gauge the effectiveness of our ads.

No Personally Identifiable Information is collected or shared through the Web beacons used on our Site and the information collected does not permit us to identify users of our Site. The data is collected exclusively for use in Design Go marketing and research. If you would like to prevent our online media and research companies from collecting this information, adjust your browser settings accordingly as instructed by your browser provider.

Protecting Your Information

Design Go acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. When you make a purchase from our Site, we use Secure Sockets Layer ("SSL") encryption technology to safeguard your credit card and other sensitive information during the transaction.

The SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Links To Other Web Sites

Parts of our Site contain links to third-party Web sites for your convenience and information. If you use these links, you will leave the Design Go Site. When you access a non Design Go web site, even one that may contain Design Go content, product or services, we are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit.

This Privacy Statement does not cover the information practices of those Web sites linked to our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

Children's Privacy

Design Go believes that protecting children's privacy online is extremely important, and we encourage parents and guardians to take an active role in their children's use of the Internet and to spend time online with their children. Design Go respects national and international laws. We do not specifically target children on the site.

Changes To This Statement

If there are changes or additions to the terms of this Online Privacy Statement, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site.

Sites Covered By This Statement

This Privacy Statement covers the collection and use of data on the Site in the United Kingdom. Please note that this Statement does not apply to the site directed at non-UK residents. The privacy statements of Design Go Web site for non-UK residents may differ from this Statement to reflect differences in site features and reflect any requirements stipulated by local law.

Contact Us

If you have any questions or concerns about Design Go's use of your information or about this Privacy Statement, please send an e-mail to customerservices@go.travel