All internet companies rely on either a domestic national postal service or a variety of third party courier companies. Regardless of the delivery method, every order is monitored and all non-successfully deliveries are carefully scrutinized. We do this to ensure that the systems in place and the third parties who deliver our goods do so with a single aim to get goods delivered with relentless timeliness.

We aim to be in stock 100% of the time.  Therefore, orders received before 2:15pm (GMT) during the working week (Monday – Friday) we hope to be despatched on the same day, but because of Covid, there may be some interuption . 

 

A Delivery Problem - we need to know so we can put it right. 

Domestic Postal Service

If after 3 working days beyond the promised delivery time of your domestic postal service your order has not been delivered, email us at [email protected] and we will endeavour to look into the matter on your behalf.

 

Third Party Courier Services

Depending on the service collected, you will receive a tracking number.  This tracking number will enable to you see where your goods are in their delivery network, when the goods were delivered and more importantly who has signed for them. Simply go onto the web site of the courier provider you have selected at the time of purchase and use their online tracking systems. This tracking number is sent to you (via the email provided at the time of ordering) typically as part of your Order Confirmation or via a separate email dedicated to delivery.

In the event of any delivery problems, especially ones in which the Third Party Courier provider has not resolved to your satisfaction, email us at [email protected].

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