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We hope you and your families are managing to stay safe and well during these unusual and challenging times.
As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their orders.
We apologise for the inconvenience this may cause and thank you for your patience and understanding at this time.


Refunds & Returns

Returns Policy

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.
We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels.


Please note, we do not accept returns or offer any refunds on the following items for hygiene reasons unless faulty:

Earphones and earplugs
Eye masks
Flight Socks
Travel Blankets & Towels


Please return the unused goods to us with the original receipt within 30 days for a full refund.
If you are not entirely happy with your purchase, you can return your item(s) within 30 days of delivery, for a full refund to the original payment.
Up to 6 months – if the item cannot be repaired or replaced, you are entitled to a full refund.
Our products hold a one year warranty, please retain your receipt for proof of purchase.

Send the goods back to us at:

Customer Service
Design Go Ltd
Unit 1-2 Mill Hill Industrial Estate
Flower Lane

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage.

The returning of goods is the responsibility of the customer. You are advised to insure the items appropriately. We will not be responsible for items damaged during transit back to us. If we have accepted carriage costs in writing due to any reason, you can only use Royal Mail (Recorded or Special depending on insurance) and Parcel Force Standard Service (items over 1Kg) with adequate insurance only. A copy of receipt should also be included in the package.

This does not affect your Statutory Rights.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days.
Please note this usually takes between 5 – 7 working days but may take up to 14 days.

Please read and accept our GDPR Policy
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